Privacy Policy

1. Introduction

At Rosiva Digital Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with us, you may provide:

• Personal Information: Name, email address, phone number, company name
• Professional Information: Job title, industry, company size
• Project Information: Service requirements, project details, budget information
• Communication Preferences: Newsletter subscriptions, contact preferences

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Technical Information: IP address, browser type, operating system, device information
• Usage Information: Pages visited, time spent on pages, click patterns, search queries
• Location Information: General location based on IP address (city/country level)
• Referral Information: How you found our website, referring URLs

2.3 Information from Third Parties

We may receive information from:

• Social media platforms when you interact with our social media accounts
• Business partners and service providers
• Public databases and directories
• Marketing and advertising partners

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Providing and improving our digital marketing and web development services
• Managing client relationships and communications
• Processing payments and generating invoices
• Delivering project deliverables and providing support

3.2 Communication

• Responding to your inquiries and requests
• Sending service updates and important announcements
• Providing customer support and technical assistance
• Sending newsletters and marketing communications (with your consent)

3.3 Business Operations

• Analyzing website usage and improving user experience
• Conducting market research and business analytics
• Developing new services and features
• Ensuring website security and preventing fraud

3.4 Legal Compliance

• Fulfilling legal and regulatory obligations
• Responding to legal requests and investigations
• Protecting our rights and interests
• Maintaining business records and documentation

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We will share your information with third parties when you have given us explicit consent to do so.

4.2 Service Providers

We work with trusted third-party service providers who help us operate our business:

• Website hosting and cloud services
• Email marketing and customer relationship management tools
• Analytics and advertising platforms
• Payment processing services

4.3 Business Partners

We may share information with business partners for joint marketing activities or service delivery, always with appropriate safeguards.

4.4 Legal Requirements

We may disclose your information when required by law, court order, or government regulation.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: Data is encrypted both in transit and at rest
• Access Controls: Strict access controls and authentication measures
• Regular Updates: Security patches and system updates
• Employee Training: Regular security awareness training
• Monitoring: Continuous security monitoring and threat detection

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Client Data: Duration of service relationship + 10 years for legal compliance
• Prospect Data: 2 years from last contact or until consent withdrawal
• Website Analytics: 2 years from collection
• Marketing Data: Until consent withdrawal or 3 years from last interaction

After these periods, data is securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

7.1 Types of Cookies Used

• Essential Cookies: Required for website functionality
• Analytics Cookies: Usage statistics and performance analysis
• Functional Cookies: User preferences and settings
• Marketing Cookies: Targeted advertising and marketing

7.2 Cookie Management

You can manage cookies through your browser settings. For detailed information, please review our Cookie Policy page.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

9. International Data Transfers

Your personal information may be transferred to countries outside your residence. In such cases, we ensure adequate protection measures are in place through:

• Adequate protection level countries
• Standard contractual clauses
• Your explicit consent
• Legal requirements

10. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Information: Learn whether your data is being processed
• Right of Access: Request access to your data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit data processing
• Right to Data Portability: Transfer your data to another system
• Right to Object: Object to automated processing
• Right to Compensation: Claim compensation for damages

11. Privacy Policy Changes

This privacy policy may be updated due to legal requirements or changes in business processes. Important changes will be communicated through:

• Website announcements
• Email notifications
• Updated revision dates
• Consent requests when necessary

12. Contact Information

For questions or concerns about our privacy policy, please contact us:

12.1 Contact Details

• Privacy Email: privacy@rosivadijital.com
• KVKK Email: kvkk@rosivadijital.com
• General Contact: info@rosivadijital.com
• Phone: +90-530-176-48-35
• Address: Istanbul, Turkey

12.2 Response Time

We will respond to your requests within 30 days at the latest. This period may be extended to 60 days in necessary cases.

13. Complaints and Dispute Resolution

If you believe your privacy rights have been violated:

1. First, contact us directly to resolve the issue
2. If necessary, contact the Personal Data Protection Authority
3. You may also pursue legal remedies